Privacy Policy

Luggagepodhire.com

Privacy Policy for last updated: March 2026

LuggagePodHire.com (“we”, “us”, or “our”) respects your privacy and is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store and disclose personal information when you access or use our website, marketplace platform and related services (the “Platform”).

By using the Platform, you consent to the practices described in this Privacy Policy.

If you do not agree, please do not use the Platform.

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  1. About LuggagePodHire.com

LuggagePodHire.com is an online marketplace that connects individuals who own rooftop luggage pods (“Owners”) with individuals who wish to rent them (“Renters”).

The Platform allows users to: • create accounts • list pods for hire • request bookings • communicate with other users • process rental payments through Stripe.

LuggagePodHire.com facilitates these connections but does not own, manufacture, install or manage the luggage pods listed on the Platform.

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  1. Contact Us

For questions about this Privacy Policy or requests relating to your personal information, contact:

Email: support@luggagepodhire.com Website: https://www.luggagepodhire.com

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  1. Personal Information We Collect

We collect personal information necessary to operate the Platform and provide our services.

This may include:

Account Information • name • email address • phone number • residential address • postcode • profile image (optional)

Booking Information • booking dates • pickup or return details • communications between users • rental transaction history.

Payment Information

Payments are processed through Stripe.

Stripe may collect: • credit or debit card details • billing address • transaction verification data.

We do not store full credit card numbers.

Device and Usage Information

We may automatically collect: • IP address • browser type • operating system • device type • pages visited • time spent on pages • referring websites.

Communications

We may collect records of: • support requests • platform messages • dispute communications • feedback submitted to us.

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  1. How We Collect Personal Information

We collect personal information:

Directly from you

When you: • create or update an account • list a pod • request or accept a booking • send messages through the Platform • contact customer support.

Automatically

Through cookies, analytics tools, and server logs when you browse the Platform.

From Third Parties

We may receive information from: • payment processors (Stripe) • analytics services • fraud detection services.

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  1. How We Use Personal Information

We use personal information to: • create and manage user accounts • facilitate pod bookings • enable communication between users • process payments • provide customer support • operate and maintain the Platform • detect fraud or suspicious activity • enforce our Terms of Service • improve platform functionality and user experience • comply with legal and regulatory obligations.

We do not sell personal information to third parties.

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  1. Payment Processing (Stripe)

All payments on the Platform are processed securely by Stripe.

When making a payment, your payment information is transmitted directly to Stripe.

Stripe handles payment data in accordance with its own privacy policy available at:

https://stripe.com/privacy

We receive only limited transaction information required to manage bookings, refunds, and disputes.

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  1. Cookies and Analytics

We use cookies and analytics tools to understand how users interact with our website and to improve functionality.

Cookies may help us: • remember login sessions • analyse site traffic • improve platform performance • enhance security.

You can disable cookies through your browser settings, though some features of the Platform may not function correctly.

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  1. Sharing Personal Information

We may share personal information where reasonably necessary to operate the Platform.

With Other Users

Owners and Renters may receive limited contact and booking information to coordinate pod pickup and return.

With Service Providers

We may share information with trusted providers including: • Stripe (payments) • hosting providers • analytics services • cloud storage services • fraud prevention tools.

Legal Requirements

We may disclose information where required by law, court order, or regulatory authority.

Business Transfers

If LuggagePodHire.com undergoes a merger, sale or restructuring, personal information may be transferred as part of that transaction.

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  1. Data Storage and Security

We take reasonable steps to protect personal information from: • misuse • interference • loss • unauthorised access • modification • disclosure.

Security measures may include encrypted connections, secure cloud infrastructure and restricted system access.

However, no method of internet transmission or electronic storage is completely secure.

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  1. Overseas Data Transfers

Some service providers we use may store or process personal information outside Australia.

Where this occurs, we take reasonable steps to ensure that those providers handle personal information in a manner consistent with Australian privacy law.

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  1. Access and Correction

You may request access to personal information we hold about you.

You may also request correction of inaccurate or incomplete information.

Requests can be made by contacting support@luggagepodhire.com.

We may require identity verification before providing access.

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  1. Data Retention

We retain personal information only for as long as necessary to: • provide services • maintain booking records • comply with legal obligations • resolve disputes • detect fraud.

Where possible, information that is no longer required will be securely deleted or de-identified.

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  1. Marketing Communications

We may occasionally send emails about service updates, features or promotions.

You may opt out of marketing communications using the unsubscribe link in our emails.

Service-related notifications may still be sent where necessary.

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  1. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of those sites.

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  1. Children’s Privacy

The Platform is intended for individuals aged 18 years or older.

We do not knowingly collect personal information from children.

If we become aware that personal information from a child has been collected without appropriate consent, we will delete it.

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  1. Updates to This Privacy Policy

We may update this Privacy Policy from time to time.

Updates will be posted on the Platform with an updated “Last updated” date.

Continued use of the Platform after updates constitutes acceptance of the revised policy.

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  1. Privacy Complaints

If you believe we have breached the Australian Privacy Principles, please contact us first so we can attempt to resolve the issue.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

https://www.oaic.gov.au

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Plain English Summary • We follow the Australian Privacy Act 1988. • Payments are processed securely through Stripe. • We collect only the data needed to run the marketplace. • Your information is used to facilitate bookings and improve the platform. • We do not sell personal information. • You may request access or correction of your personal data.